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ServiceNow, ServiceNowArchitect - January 23, 2026

Brandon Wilson - Designing ServiceNow with Intention, Not Shortcuts

This story follows Brandon Wilson’s evolution from hands-on infrastructure work to becoming a ServiceNow Certified Technical Architect driven by intentional design and long-term impact. Rather than chasing quick implementations, Brandon built his career around architecture, governance, and understanding the real problems organizations face at scale. Through Emetrix Solutions, OnlyFlows.tech, and his leadership roles, he blends consulting, community, and education to raise the standard of how ServiceNow is designed and used. At its core, the article highlights a career built on curiosity, craftsmanship, and a commitment to leaving platforms—and people—better than he found them.

The Duke - ServiceNow Expert & Coach

Robert Fedoruk aka The Duke - learn about Rob's journey in ServiceNow and how he is making an impact, along with his thoughts on what it takes to be an entrepreneur plus information on his coaching business.

Written by Jordan Slobodinsky

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